Team: 

We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 9 languages and consists of more than 40 very dynamic, super-friendly and passionate individuals.

At the moment we are looking for a highly motivated and bright Turkish and English speaker to join our wonderful Customer Support Team in London, United Kingdom. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!

Requirements

• Excellent verbal, written & listening skills in Turkish and English;
• Passion for excellent customer experience;
• Ability to master customer interactions, handle complaints and keep calm in stressful situations;
• Ability to multi-task and take responsibility & ownership in challenging situations;
• Strong attention to detail;
• Ability to work effectively in a team: a friendly, empathic and solution-oriented person; 
• University degree is an advantage;
  
• Flexibility to work in different shifts, according to business needs;

You’ll get to do:

• Ensure outstanding customer experience;
• Deal effectively with inbound and outbound communication as well as offline tasks;
• Communicate with customers regarding additional documents and other Compliance requirements;
• Own additional projects aiming to improve processes or customer experience; 

• Be friendly, positive and solution-oriented with customers and colleagues;
• Contribute to creating the best working environment for your colleagues and yourself.

Benefits

• Being part of extremely exciting and growing Fintech startup community.
• Competitive salary package.
• Unlimited paid holiday.
• Private health insurance (after 6 months of employment).
• Guaranteed training budget of 1000 eur.
• Flexible working hours with opportunity to work from home.
• Friendly atmosphere and stimulating environment (pet friendly office, team events, snacks and drinks in the office, team buildings, fun budgets and events).